wim63 Privacy Policy

1.Introduction

1.1 wim63 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

1.2 This Policy applies to all personal data collected through the wim63 website, mobile browser interface, customer support channels, and any other touchpoints through which you interact with wim63. It covers data collected from registered players, prospective players, and general visitors to the platform.

1.3 wim63 processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC) of the Philippines. Where applicable, we also adhere to PAGCOR's data handling requirements for licensed online gaming operators.

1.4 This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which contain additional provisions relevant to your use of the wim63 platform.

2.Data Controller

2.1 For the purposes of the Data Privacy Act of 2012, wim63 is the personal information controller in respect of the personal data collected through the wim63 platform.

2.2 wim63 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the DPO using the contact details provided in Section 14 of this Policy.

2.3 Where wim63 engages third-party service providers to process personal data on its behalf (for example, payment processors or KYC verification providers), those providers act as personal information processors and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable law.

3.Personal Data We Collect

3.1 wim63 collects the following categories of personal data:

3.1 Identity & Contact Data

• Full legal name
• Date of birth
• Nationality and country of residence
• Residential address (including barangay, city/municipality, province)
• Email address
• Philippine mobile number

3.2 Identity Verification (KYC) Data

• Government-issued ID type and number (e.g., PhilSys National ID, passport, driver's licence, SSS ID, GSIS ID, PRC ID)
• Copies or images of government-issued identification documents
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or facial image for identity verification purposes
• Source of funds documentation where required by enhanced due diligence procedures

3.3 Financial & Transaction Data

• GCash or PayMaya account details (mobile number linked to e-wallet)
• Bank account details for bank transfer transactions (account name, account number, bank name)
• Debit card details (card number masked, expiry date, cardholder name)
• Deposit and withdrawal history
• Account balance and transaction records

3.4 Gaming & Behavioural Data

• Game history, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods)
• Customer support interaction records

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session timestamps and login history
• Cookies and similar tracking technologies (see Section 8)

3.6 Communications Data

• Records of emails, live chat transcripts, and other communications with wim63 support
• Marketing preferences and communication opt-in/opt-out status

4.How We Collect Your Data

4.1 Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or update your account settings.

4.2 Automatically — when you access and use the wim63 platform, we automatically collect technical and device data through cookies, server logs, and similar technologies.

4.3 From third parties — we may receive data about you from identity verification providers, payment processors, fraud prevention services, and, where required by law, from government agencies or regulatory bodies such as PAGCOR and the Anti-Money Laundering Council (AMLC).

5.Legal Basis for Processing

5.1 wim63 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract (your account agreement with wim63)
KYC identity and age verification	Legal obligation (PAGCOR regulations, DPA, AMLA)
Processing deposits and withdrawals	Performance of a contract
Anti-money laundering checks	Legal obligation (Republic Act No. 9160, as amended)
Fraud prevention and platform security	Legitimate interests of wim63
Responsible gaming monitoring	Legal obligation and legitimate interests
Marketing communications (opt-in only)	Consent
Platform analytics and improvement	Legitimate interests of wim63
Customer support	Performance of a contract and legitimate interests

6.How We Use Your Personal Data

6.1 wim63 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your wim63 player account, including processing your registration, verifying your identity, and managing your account settings.
• Transaction processing: Processing deposits, withdrawals, and bonus credits in Philippine Peso (PHP) via your chosen payment method.
• Regulatory compliance: Meeting our obligations under PAGCOR licensing conditions, the Data Privacy Act of 2012, the Anti-Money Laundering Act, and other applicable Philippine laws and regulations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the wim63 platform.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling patterns, administering self-exclusion and limit-setting tools, and complying with responsible gaming obligations.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance with your wim63 account.
• Marketing (with your consent): Sending you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may withdraw consent at any time through your account settings.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the wim63 platform, game offerings, and user experience.

7.Data Sharing & Disclosure

7.1 wim63 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

7.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the wim63 platform. These include KYC and identity verification providers, payment processors (GCash, PayMaya, and banking partners), IT infrastructure and hosting providers, fraud detection services, and customer support platform providers. All service providers are bound by data processing agreements and are prohibited from using your data for any purpose other than providing services to wim63.

7.2 Regulatory and Law Enforcement Authorities

wim63 is required by Philippine law to disclose personal data to regulatory and law enforcement authorities in certain circumstances. This includes disclosures to PAGCOR as part of our licensing obligations, to the Anti-Money Laundering Council (AMLC) where suspicious transactions are identified, to the National Privacy Commission (NPC) in the event of a reportable data breach, and to courts or law enforcement agencies pursuant to a valid legal order or warrant.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of wim63's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.

8.Cookies & Tracking Technologies

8.1 wim63 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the wim63 website.

8.2 We use the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limit configurations.
• Analytics cookies: Collect anonymised data about how players use the platform, helping us identify areas for improvement. No personally identifiable information is included in analytics data.
• Security and fraud prevention cookies: Help us detect and prevent fraudulent activity, including multi-accounting and automated bot activity.

8.3 You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the wim63 platform. Strictly necessary cookies cannot be disabled as they are essential for platform operation.

9.Data Retention

9.1 wim63 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years after closure	PAGCOR licensing requirements
KYC / identity verification documents	Duration of account + 5 years after closure	Anti-Money Laundering Act (RA 9160)
Transaction records	5 years from transaction date	AMLA and tax regulations
Gaming history	Duration of account + 3 years after closure	PAGCOR licensing and dispute resolution
Customer support records	3 years from last interaction	Legitimate interests (dispute resolution)
Marketing preferences	Until consent is withdrawn	Consent
Technical / device logs	12 months	Security and fraud prevention

9.2 Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Anonymised data (which can no longer be linked to an individual) may be retained indefinitely for statistical and analytical purposes.

10.Data Security

10.1 wim63 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the wim63 platform;
• Encryption of sensitive data at rest, including payment details and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the wim63 platform;
• Multi-factor authentication for administrative access to systems containing personal data;
• Secure data centres with physical access controls and environmental safeguards;
• Staff training on data privacy and security obligations.

10.2 While wim63 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your wim63 account credentials. We strongly recommend enabling two-factor authentication on your account.

10.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, wim63 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay.

11.Your Data Privacy Rights

11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by wim63:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed. This Policy fulfils that obligation.
• Right of access: You have the right to request a copy of the personal data wim63 holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your wim63 account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to wim63's overriding legitimate grounds.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

11.2 To exercise any of the above rights, please contact the wim63 Data Protection Officer using the contact details in Section 14. We will respond to all valid requests within thirty (30) days. In complex cases, we may extend this period by a further thirty (30) days, and will notify you of any extension.

11.3 wim63 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.

12.Children and Minors

12.1 The wim63 platform is strictly for adults aged twenty-one (21) years and above, in accordance with Philippine gambling regulations. wim63 does not knowingly collect personal data from individuals under the age of 21.

12.2 If wim63 discovers that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all data will be deleted, and any funds deposited will be returned to the source payment method after verification.

12.3 If you are a parent or guardian and believe that your child has registered on the wim63 platform, please contact our support team immediately at the contact details provided in Section 14.

13.Changes to This Privacy Policy

13.1 wim63 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

13.2 Material changes to this Policy will be communicated to registered players via email or platform notification at least seven (7) days before taking effect. For non-material changes (such as clarifications or corrections), the updated Policy will be published on the platform without prior notice.

13.3 Your continued use of the wim63 platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy. If you do not agree with the changes, you may close your account in accordance with the Terms & Conditions.

14.Contact & Complaints

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way wim63 handles your personal data, please contact our Data Protection Officer:

14.2 If you are not satisfied with wim63's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

14.3 For responsible gaming concerns, please visit our Responsible Gaming page or contact our support team directly. wim63 takes player welfare seriously and our team is available 24/7 to assist.